Search articles, guides, and answers from our support team
Anyone asking for your 12‑word recovery phrase — including someone claiming to be Coinbase Support — is a scammer. Coinbase staff will never ask for it.
Coinbase does not make unsolicited phone calls. If you receive one, it is a scam. Report it via the app immediately.
Apply, activate, manage, and use your Coinbase Visa debit card
→Protect your account, spot phishing, and report fraud
→Payment methods, fees, limits, and transaction status
→ID upload, selfie checks, and account level requirements
→Transfer crypto, check addresses, network fees
→Link accounts, ACH, wire transfers, instant cashout
→Password reset, 2FA, device management
→Cost basis, gain/loss reports, tax documents
→The Coinbase Card is a Visa® debit card that lets you spend the crypto in your Coinbase account anywhere Visa is accepted — and earn up to 4% back in crypto rewards.
Learn about the card →Step-by-step guide to completing ID verification for full account access
Eligibility, application process, and what to expect after approval
Recognize phishing emails, fake support calls, and social engineering
Add an extra layer of security using an authenticator app or SMS
Payment processing times, ACH holds, and how to check order status
Network selection, fees, address formats, and common errors
Our support team is available 24/7. Start a chat from within the Coinbase app for fastest response.
Be careful of fake Coinbase support accounts on social media. Official support is only available through the Coinbase app and help.coinbase.com.